It’s no surprise that chatbots outperform humans in terms of ease and speed, but they can’t match the human touch. This is why companies that deploy chatbots are focusing their efforts on making them more natural. Think about this for a second. When you walk into a store, what is the first thing you notice? You’re not just listening to somebody say hello when you walk into a store; you’re observing their body language, hearing their conversational tone, and making a proper interaction.

Consider a dialogue with your barber or hairdresser or a store worker whose sole duty is to assist you in finding exactly what you are looking for. They gladly serve you with a smile on their faces!

Now, picture a faceless pop-up encouraging you to talk at the bottom edge of a website. Whom do you want to talk to? Notably, 42% of businesses see adding a more human touch to their chatbot or conversational AI strategy as their next priority. So, how can one make automation feel like personal interaction or human interaction? Continue reading to learn how:

Make your chatbot more human in minutes

In reality, humanising an AI chatbot entails more than just putting a human face on it or making it a digital human. It’s not just a matter of including a few jokes in your Dialog flow intents. Humanizing your chatbot entails giving it a personality that corresponds to your brand and displaying it throughout your AI’s or artificial intelligence’s chats.

These entail human speech, tone of voice, facial expressions, and body language in addition to text — the most important aspects of human communication. In difficult conversations, you can exhibit empathy and warmth, and in excellent ones, you can show joy. You can connect with your consumer, client, or any other person on an emotional level.

Digital humans have a five-time higher NPS (Net promoter score: a score that measures the probability of recommending a company, product, or service to a friend or acquaintance) than ordinary chatbots, according to research from several proofs of concepts. Furthermore, 89% of users prefer connecting with a digital human channel to interacting with a chatbot.

Whenever you elevate your chatbot to a digital human, five things could happen:

1. People may be more receptive to your chatbot

Traditional methods fail to extract information that virtual agents can. Making a humanised chatbot could be useful in any situation when people are fearful of being judged or shamed in front of others. For example, in the financial services industry where financial literacy is a barrier to receiving much-needed assistance.

Their lack of foresight can enable people to open up by constructing a chatbot. By providing it with a human face and human attributes, people feel more connected to the fact that they are being attended to or cared for.

2. People might be more tolerant of your chatbot’s errors

How frequently do you become irritated by automated technologies? People swiftly move on if a defective chatbot prevents a potential consumer from perusing an online store or fails to provide the information they require.

According to a study, the more human they appear to the user, the more forgiving they are if and when it makes mistakes. People lose their connection with a chatbot when it feels highly automated and lacks any human features and treat it as a software program rather than a digital assistant seeking to help.

3. People are more likely to engage with your chatbot

When people interact with chatbots and artificial humans, they often bring existing beliefs with them, which can affect what they anticipate chatbots to be able to perform. Studies show that humanising a conversational AI adds certain “warmth” to the encounter and make users feel more connected and happy.

4. People may be less likely to curse at your chatbot

People are pushing the limits of what they will respond to online. “Shorter messages, less sophisticated terminology, and more profanity” are more prevalent in chatbot conversations. People are left to form their own opinions about a chatbot’s personality. They appear to fail to do so, failing to increase the use of curse words. Furthermore, one of the most often asked inquiries about our digital beings is whether or not they are single. Make what you will of it!

5. You could start assisting customers with their emotional requirements

Customers who are emotionally engaged are worth more than twice as much as highly satisfied customers. Customers that are emotionally linked buy more products or services, visit you more frequently, are less price-sensitive, continue to focus on your interactions, follow your recommendations, and refer you more. It’s simpler for consumers to connect with your chatbot if it has a face, a voice, and a personality.

Possessing a chatbot is a great way to get started with your first digital person. For additional information, contact Flo By Saada. We’d love to help streamline your business more efficiently.